TriRiver Water becomes Pittsboro water provider

SANFORD — TriRiver Water is the new regional water and wastewater services provider for customers in Sanford and Pittsboro starting on July 1.

The new entity results from a merger between the City of Sanford and Town of Pittsboro water and wastewater services. Its name references the three rivers that converge in the Cape Fear River Basin, the region's raw water source.

Officials say the merger will allow for more efficient service to a growing customer base and facilitate infrastructure improvements. Future plans include expanding water capacity from 12 million to 30 million gallons per day.

Customers can sign up for service notifications on the company's website, tririverwater.com, which launched July 1. TriRiver Water will also share information on Facebook and Instagram.

Pittsboro residents should note several changes:

• New account numbers will be issued. Customers can call 919-775-8215 after July 4 for this information.
• Online payments will shift to tririverwater.com.
• Check payments should be made to TriRiver Water and mailed to PO Box 63060, Charlotte, NC 28263-3060.
• In-person payments will still be accepted at 287 East Street, Suite 221, Pittsboro.
• The payment drop box at 635 East Street will close.
• For phone payments, customers should call 919-775-8215.

Automatic bank drafts will continue without customer action, but those using online banking should update the payee name to TriRiver Water.